Last updated: 07/02/2025
🔹 Refund Eligibility Period
- Refund or replacement requests must be made within 15 calendar days of product delivery.
- Requests outside this period are automatically denied.
🔹 Refund Process
- We review requests within 1 to 3 business days after receiving required evidence.
- Refunds are issued within 3 to 15 business days.
🔹 Payment & Refund Method
- All purchases must be made via PayPal or Stripe only.
- Refunds are issued exclusively through the same method used for purchase.
(Example: if you paid with PayPal, refund will go to the same PayPal account.)
🔹 Valid Refund Situations
- Only factory defects or product issues not caused by the user qualify.
- Misuse, accidental damage, or wear-and-tear are not covered.
🔹 Customer Options
- ✅ Full refund without return
- ✅ Replacement product, if available, based on product type and supplier
🔄 If a replacement is not possible due to product or supplier constraints, a refund will be issued automatically.
🔹 Required Evidence
To process your claim, you must provide:
- Clear photos, videos, or audio if requested
- Videos must show the defect clearly and include full context if required
🔹 Anti-Fraud Policy
- Refunds will only be issued to the original payment account.
False claims or fraudulent refund attempts will be denied immediately and blocked for future refund attempts on the same product.